RXTreme Labs Return Policy
At RXTreme Labs, we strive to ensure customer satisfaction by delivering high-quality research peptides. However, due to the sensitive nature of our products, certain restrictions apply to returns and refunds. Please read the policy below carefully.
1. Eligibility for Returns
- Products may only be returned if:
- They were damaged during transit.
- The wrong product or quantity was shipped.
- The product was defective or compromised upon delivery.
- Conditions for Eligibility:
- The product must remain unopened, with the tamper-proof seal intact.
- Returns must be requested within 7 days of receiving the shipment.
- A copy of the original invoice or order confirmation must be provided.
- A clear picture of the damaged product is sent to us upon receiving
2. Non-Returnable Items
- Due to regulatory and safety reasons, the following items are not eligible for return:
- Opened or used products. `+`
- Products without the original packaging or tamper-evident seal.
- Custom or special-order items.
- Products stored incorrectly by the customer (e.g., outside recommended temperature conditions).
- Products labeled “final sale.”
3. Return Process
To initiate a return, please follow these steps:
- Contact Us:
- Email our support team at [[email protected]] within 7 days of delivery.
- Include your order number, reason for return, and photos of the product (if damaged or defective).
- Return Authorization:
- Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Product:
- Safely package the item and include a copy of your RMA.
- Ship the product to the return address provided.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product shipped).
4. Refund Policy
- Refunds will only be processed after the returned product has been received and inspected.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- Refunds will not include original shipping costs unless the return is due to an error on our part.
5. Damaged or Lost Shipments
- If your order is damaged during shipping or lost in transit:
- Contact us immediately with photos of the damage or details of the missing shipment.
- Claims must be filed within 48 hours of receipt for damaged products.
- For lost shipments, we will coordinate with the shipping carrier to investigate and resolve the issue.
6. Disclaimer
- All products sold by RXTreme Labs are intended for research purposes only and are not for human consumption.
- We reserve the right to deny returns or refunds that do not comply with this policy.